CompTIA A+ / IT Support Foundations
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The Support Role and Troubleshooting Method
What a Support Technician Does All Day
Preview
A Troubleshooting Method You Can Repeat
Customer Service and Communication
3 lessons
Hardware and Peripherals
Inside the Computer
Storage, Memory and Upgrades
Printers, Displays and Peripherals
3 lessons
Operating Systems
Windows Administration Essentials
macOS and Linux for Support Staff
Command Line and Scripting Basics
3 lessons
Networking Fundamentals
How a Network Request Travels
Diagnosing Connectivity Problems
Small Office Networking and Security Basics
3 lessons
Security and Mobile Devices
Security Hygiene for Support Staff
Endpoint Protection and Data Safety
Mobile Device Support
3 lessons
Documentation Tools and Career
Documentation and the Knowledge Base
Remote Support and Ticketing Tools
Preparing for A+ and Building the Career
3 lessons
Networking Fundamentals
How a Network Request Travels
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