A self-paced career-skills course for project, programme, service and operations professionals who want to lead digital or business transformation. Seven lessons cover what transformation managers do, building the case for change, designing the target operating model, roadmaps and sequencing, benefits management, people and organisational change, and governance with a personal transition plan. The course builds skills and does not promise a job, promotion or salary outcome.
What you will learn
- Describe the scope of a transformation manager’s role
- Build a case for change with current-state evidence
- Describe a target operating model across people, process, technology and data
- Sequence a transformation roadmap with dependencies
- Define and track benefits
- Lead people through change and manage resistance
- Set up transformation governance and plan your own transition
Lessons
- What a Transformation Manager Does
- Building the Case for Change
- Designing the Target Operating Model
- Roadmaps and Sequencing
- Benefits Management
- Leading People Through Change
- Governance and Your Transition Plan
Self-paced course from Tech Skills Library. Educational content only; it is not an accredited qualification, licence or credential.
Lessons
What a Transformation Manager Does
Building the Case for Change
Transformation requires sustained effort and investment. A clear case for change explains why the organisation must change, what happens if it does not and what the future could look like. Evidence of the current state Gather facts: customer feedback, process performance, costs, error rates, staff surveys, technology constraints and competitor moves. Facts persuade sceptics far […]
Designing the Target Operating Model
A target operating model describes how the organisation will work after transformation. It gives teams a shared picture of the destination. Dimensions of an operating model Customers and services: who you serve and what you offer. Processes and value streams: how work flows to deliver value. Organisation and people: structures, roles, skills and culture. Technology: […]
Roadmaps and Sequencing
A transformation roadmap shows how the organisation will move from the current state to the target state over time. Good sequencing balances early benefits, dependencies and capacity for change. Breaking down the change Group the gaps from the operating model into initiatives or workstreams, such as process redesign, a technology platform, organisational restructuring and training. […]
Benefits Management
Transformations are justified by benefits. Benefits management ensures that benefits are defined, owned, measured and actually realised, often long after projects close. Defining benefits A benefit is a measurable improvement resulting from change, such as reduced processing time, lower cost or higher customer satisfaction. Distinguish benefits from outputs (a new system) and capabilities (the ability […]
Leading People Through Change
Most transformations struggle because of people, not technology. Leading organisational change is a central part of the transformation manager role. How people experience change People move through stages such as awareness, understanding, acceptance and commitment at different speeds. Communications and support should match where people are. Stakeholder engagement Map stakeholders by influence and impact. Engage […]
Governance and Your Transition Plan
Governance gives transformations direction and control without slowing them unnecessarily. This lesson also helps you plan your own move into a transformation role. Transformation governance A sponsor accountable for success. A board that sets direction, approves funding and resolves escalations. A transformation or programme office for planning, reporting and coordination. Workstream leads responsible for delivery. […]