A self-paced career-skills course for engineers, analysts and support specialists preparing to lead an IT team, or recently promoted into the role. Seven lessons cover the shift from individual contributor to leader, running one-to-ones, giving feedback, delegation, planning and prioritising team work, handling performance and conflict, and building a transition plan. The course builds skills and does not promise a job, promotion or salary outcome.
What you will learn
- Explain how the team leader role differs from individual technical work
- Run effective one-to-ones
- Give clear, specific feedback
- Delegate work and develop people
- Plan and prioritise team work and protect focus
- Handle performance problems and conflict fairly
- Build a plan for moving into a team leader role
Lessons
- From Doer to Leader
- One-to-Ones That Work
- Giving Feedback
- Delegation and Developing People
- Planning and Prioritising Team Work
- Handling Performance and Conflict
- Your Transition Plan
Self-paced course from Tech Skills Library. Educational content only; it is not an accredited qualification, licence or credential.
Lessons
From Doer to Leader
One-to-Ones That Work
Regular one-to-one meetings are the foundation of team leadership. They build trust, surface problems early and support development. Frequency and format Meet each team member weekly or fortnightly for 30 minutes. Keep the slot consistent and avoid cancelling; cancellations signal that the person is not a priority. Whose meeting is it The one-to-one belongs to […]
Giving Feedback
Feedback helps people understand what to continue and what to change. Many new leaders avoid it, which leaves problems to grow and good work unrecognised. Make it specific Vague feedback such as “good job” or “be more proactive” is hard to act on. Use a structure such as situation, behaviour, impact: “In yesterday’s incident call […]
Delegation and Developing People
Delegation frees your time for leadership and develops your team. Without it, the leader becomes a bottleneck and team members stop growing. What to delegate Delegate tasks that others can do or could learn to do, especially those that develop skills they want. Keep tasks that genuinely require your role, such as performance decisions. How […]
Planning and Prioritising Team Work
IT teams usually face more demand than capacity: project work, incidents, requests, maintenance and improvements. The team leader shapes how this work is planned and protected. Make work visible Use a board showing all work in progress and waiting. Hidden work, such as favours for other teams, often explains why planned work slips. Categories of […]
Handling Performance and Conflict
Every team leader eventually deals with underperformance or conflict. Handling these fairly and early protects the team and the individuals involved. Diagnosing performance problems Ask whether the person knows what is expected, has the skills, has the resources and is motivated. Many performance problems come from unclear expectations or obstacles, not lack of effort. Addressing […]
Your Transition Plan
Many people become team leaders by showing leadership before the title. This lesson helps you plan that move. Leadership opportunities now Mentor a new team member. Lead a small project or improvement. Run a team meeting or retrospective. Coordinate during an incident. Take responsibility for onboarding. Build your skills Practise feedback, planning and stakeholder communication. […]