A self-paced planning course for IT service professionals who already hold, or are working towards, ITIL Foundation and want to understand the advanced Managing Professional pathway before committing time and money. Six lessons explain how the pathway is structured, what each module covers in practical terms, which module suits which role, and how to build a sequenced personal roadmap with a budget and an employer business case. It is a roadmap, not exam preparation for any single module.
What you will learn
- Explain how the Managing Professional pathway and its modules fit together
- Summarise the practical focus of each module and the roles it suits
- Decide which module to take first based on your current role
- Estimate time, cost and prerequisites for the full pathway
- Write an employer business case and a dated personal roadmap
Lessons
- How the Advanced Pathway Is Structured
- Create, Deliver and Support
- Drive Stakeholder Value
- High-velocity IT
- Direct, Plan and Improve
- Building Your Personal Roadmap
Self-paced course from Tech Skills Library. Educational content only; it is not an accredited qualification, licence or credential. All trademarks are the property of their respective owners.
Lessons
How the Advanced Pathway Is Structured
Create, Deliver and Support
The Create, Deliver and Support module focuses on how teams actually build and run services day to day. It is often the most immediately useful module for people working in operations or service delivery. What it covers Organisational structures, team topologies and the competencies service teams need. Building a positive team culture and working effectively […]
Drive Stakeholder Value
Drive Stakeholder Value covers the relationship between service providers and consumers across the whole customer journey. It suits people who work with customers, business stakeholders or suppliers. The customer journey The module structures the relationship as a journey with steps such as explore, engage, offer, agree, onboard, co-create and realise. Each step has goals for […]
High-velocity IT
High-velocity IT addresses how digital organisations deliver change quickly and safely. It draws on Agile, Lean, DevOps and site reliability engineering, and suits people working close to software delivery. The objectives The module frames high-velocity IT around objectives such as valuable investments, fast development, resilient operations, co-created value and assured conformance. Each objective links to […]
Direct, Plan and Improve
Direct, Plan and Improve is about steering an organisation or team: setting direction, making decisions, managing risk and leading continual improvement. It applies to anyone with leadership responsibility, whatever the team size. What it covers Direction, planning and improvement as core leadership activities. Governance, risk and compliance and how they constrain and enable decisions. Defining […]
Building Your Personal Roadmap
This lesson turns the information from previous lessons into a dated plan with a budget and a business case. Choose your first module If you work in operations or support: start with Create, Deliver and Support. If you work with customers, suppliers or service levels: start with Drive Stakeholder Value. If you work with software […]