Description
The working knowledge of an IT support technician — hardware, operating systems, networking basics, security hygiene, troubleshooting method and customer service — aligned to the A+ knowledge domains and built around the service-desk role.
Course outline
- The Support Role and Troubleshooting Method
- Hardware and Peripherals
- Operating Systems
- Networking Fundamentals
- Security and Mobile Devices
- Documentation Tools and Career
18 lessons across 6 stages, written to be worked through in order at your own pace. The first lesson is free to preview before you buy.
Access details are delivered by email after purchase.
