Description
A self-paced career-skills course for IT professionals who want to move into a service owner or process lead role. Six lessons explain what these roles are accountable for, how to define a service, how to design and document a process, how to measure and report performance, how to work with stakeholders without formal authority, and how to build a transition plan and evidence portfolio. The course develops skills; it does not promise a role, promotion or salary outcome.
Six self-paced lessons, each ending with a practical exercise:
- What Service Owners and Process Leads Do
- Defining a Service
- Designing and Documenting a Process
- Measuring and Reporting Performance
- Influencing Without Authority
- Your Transition Plan
After checkout, sign in at My Courses with the account used at checkout and open the course at techskillslibrary.com/course/how-to-become-a-service-owner-or-process-lead/.
Self-paced course from Tech Skills Library. Educational content only; it is not an accredited qualification, licence or credential.
