Description
A self-paced career-skills course for IT professionals working towards an IT service manager role. Seven lessons cover what the role involves, the core practices you will run, managing day-to-day operations and major incidents, suppliers and contracts, budgets and costs, reporting to leadership, and building your transition plan. Each lesson ends with an exercise using your own environment. The course develops skills and does not promise a job, promotion or salary outcome.
Seven self-paced lessons, each ending with a practical exercise:
- The IT Service Manager Role
- Core Practices You Will Oversee
- Running Operations and Major Incidents
- Managing Suppliers and Contracts
- Budgets and Service Costs
- Reporting to Leadership
- Building Your Transition Plan
After checkout, sign in at My Courses with the account used at checkout and open the course at techskillslibrary.com/course/how-to-become-an-it-service-manager/.
Self-paced course from Tech Skills Library. Educational content only; it is not an accredited qualification, licence or credential.
